The Collections industry’s tactics may be taking a turn for the….better? Keeping in mind the number of recent lawsuits against debt collection agencies, ACA International, the largest trade group of professional creditors and collectors, claims more and more collection companies are working towards training collectors to take a more of an empathetic position.

Empathy might just be the gameplan that can turn the industry around. Many people in debt are being called by various collections agencies, and if they do obtain money, they aren’t going to want to give it to the aggressive threatening collector, they will give it to the person they can work with.

As agencies are perfecting training courses to include advice on how to be gentler with consumers, there will be a change of focus that includes being put on coaching, mentoring and counseling debtors, rather than aggressively threatening them. Trainees are urged to reflect on their personal experiences with collectors or someone that they know has dealt with them.

One recent trend has been to suggest that debtors speak with their parents or grandparents about taking out a loan against their life insurance policies or reverse mortgage against their house. The collectors who practice this technique claim that our grandparents remember the Great Depression. They may not want this generation to feel that kind of pain and may be more apt to take a loan against the life retirement account or the life insurance policy.

Collectors who practice this philosophy think that it is in actuality a positive thing. They think that it doesn’t hurt anyone. If a person borrows against life insurance it may be preferable to borrowing against a 401(k) or a retirement plan. This is because the person will be counting on that money to survive.

Wrong or right, it would do the collections industry some good to evaluate its situation, and look for new innovative ways to collect in a suffering economy.

Mallory McGuinness is employed by a debt collection agency. Also she writes stories on business and finance, consumer spending and collection agencies. Get a totally unique version of this article from our article submission service

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